FAQ

 
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A few frequently asked questions...

RETURNS

What is your return policy?

If you want to return your unworn/unused items, you can do so within 3 weeks for a full refund. Exchanges are also available, and we hope you would decide to exchange your items for something you love!

Where can I return my items to?

Please return items to us at: 

Ibu Movement
Attn: Returns
183 B King Street
Charleston, South Carolina 29401

 

SIZING

How do your sizes run?

Due to the handmade nature of our items, sizing may vary from piece to piece. Please check the description of the item on our shop site, as we include sizing information for each item. If it is not available, please feel free to email info@ibumovement.com for any other inquires.

 

SHIPPING

DOMESTIC

We have a few options for shipping:

Ground Shipping - $12
Second Day Delivery - $35
Overnight Delivery - $85

INTERNATIONAL

International shipping starts at $95

 

PRE ORDER & PARTIALLY FULFILLED ORDERS

The items I want are only available for pre-order! Help!

Not to worry! Your items will ship as soon as they are available. Please make sure to select Ground Shipping since they are not available for next day shipment. 

If I want an item that is available for pre-order, but also want other items, how will it ship?

Your items that are available will ship with the selected shipment method, and the pre-order items will arrive as soon as they are available, at no extra shipping cost to you. 

I received an email saying my order was Partially Fulfilled, what does this mean?

 

If you have received an email saying your order was partially fulfilled, it means we currently do not have one or more of the items you have ordered, but we have sent out the items available we have in stock. Once we receive the missing items, we will mail them to you at no extra cost.

 

KEEP IN TOUCH

How do I stay in touch with Ibu?

You can join our fabulous newsletter by simply clicking here and inputing your information.

Who can I contact for questions or concerns?
Feel free to contact our customer service at info@ibumovement.com or call our showroom at 843.327.8304 between the hours of 12pm-6pm Eastern Standard Time, Monday through Saturday.

 

 

 

Any other questions?

If you have any other questions that you would like addressed, feel free to drop us a line and say hello!